Ordering
Your order is valid as soon as you receive a mail from us. If one or more products you have ordered is currently not deliverable, we will contact you either by phone or email. You will also receive an approximate date of delivery. You will also have the opportunity to receive your goods in partial deliveries.
Delivery
Your goods will be delivered either by Post or a curier. Deliveries abroad are usually handled by Economy Post. If a quicker delivery method is preferred, you can let us know in your order. The higher costs for an alternative delivery method will be added to your bill.
Delivery Costs
Our deliveries are not affected by the amount of goods ordered. The following delivery options are available:
- Domestic
(Switzerland and Lichtenstein) For orders between 0.00 - 300.00 CHF standard Swiss Post delivery Fees. For orders above CHF 300.00 you are granted a free delivery.
For express deliveries, the additional costs will be billed separately.
- Abroad (Europe)
For orders between CHF 0.00 and 1000.00, standard Swiss Post delivery fees. For orders above 1000.00, free delivery.
- Abroad (Overseas: Asia, North- and South-America, Africa and Australia)
For orders between CHF 0.00 and 2000.00, standard Swiss Post delivery fees apply. For orders above CHF 2000.00, free delivery.
All packages are insured up to CHF 1000.00.
Payment
You have the following payment possibilities.
- Payment by credit card
The transaction is executed via a SSL secured connection. The security standards "Verified by VISA" and "Secure Code for Master Card" apply.
The following credit cards are accepted: Euro- / Mastercard, VISA, American Express, Diners Club.
We also accept the Swiss Post debit card.
Your account will be charged only if your goods are deliverable.
- Payment in advance
You will receive a bill to be paid in advance. As soon as we have received your payment, your goods will be sent to you. Your ordered goods will be kept reserved for you until the payment has been executed succesfully.
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